Troubleshooting
Narrow down problems with opening, saving, rendering, and AI connections.
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A file will not open or looks wrong
Check that it is fully downloaded, its path is accessible, and the format is supported. Compare with a small file of the same type. If only one file fails, record its size and origin. Large files can take time; avoid opening them repeatedly while loading.
Changes were not saved
Confirm that you used an editor and actually saved. If the destination is not writable, try Save As to a local folder. An exported file and its source can have different paths; check which one you opened.
AI does not respond
Check the selected provider and model, network access, and API key. If the built-in service reports a credit limit, check the dashboard balance and usage. Try a short text-only question to distinguish connection issues from file-context issues.
Still stuck
Record the steps, expected result, actual result, and exact error. Prepare a small sample without sensitive information and follow Report a problem. Avoid repeatedly overwriting the original file while investigating.
Une étape peu claire ou différente dans l’application ? Dites-le-nous.